David Bontoux

David Bontoux is an experienced IT professional specializing in service level management and incident management at HARDIS GROUP since September 2021. Previously, David worked as a Consultant ITSM at Axel IT, focusing on the integration and parameterization of the ITSM tool iTop from Combodo, and at Sogeti, contributing to ITIL process industrialization through requirements analysis, documentation, and the management of technical specifications. David has a strong technical background, including expertise in Microsoft System Center Orchestrator, SSRS for reporting, and HP Service Manager for implementing ticketing solutions. David began the career in technical support roles, providing assistance at various levels while managing user accounts and training users on IT solutions. David holds a DUT in Computer Science and a Master's degree in History from Université Pierre Mendès-France (Grenoble II).