Emilia Smith

Emilia Smith is an experienced professional in customer experience and sustainability, currently serving as Team Lead Manager and Customer Experience Guide at Patagonia since October 2022. Prior to this role, Emilia was a Sustainability Program Manager at Outside, where a national program for upcycling used outdoor gear was implemented, along with management of strategic partnerships to support non-profits. Additional experience includes serving as a Customer Success Manager at Outside, achieving a 95%+ customer satisfaction rate while managing a significant historical data migration. Emilia's earlier roles include positions at Orangetheory Fitness, Alpine Ascents International, Damiani Wine Cellars, and Quorn Foods, highlighting a consistent commitment to exceptional customer service and a focus on inclusivity in communication. Emilia holds a Bachelor of Arts in Communication from the University of Colorado Boulder.