The best clinicians teach. So do we.

Live in clinicians' reality - We build for exhausted clinicians, not marketing wins. We know them deeply, personally for their lifetime.

Bring warmth to the work - We better be decent humans while transforming healthcare. Direct and open feedback, kindness when it's hard.

Clarity, not cleverness - We share context broadly and trust people with truth. No politics, no games. Just transparency so everyone can do the right thing without micromanagement.

More turns at the game mean more chances to get it right.

Ship atoms daily - We release in precise, perfect pieces: tested, measured. Every second matters. Each detail builds trust.

Learn from every release - Each deployment teaches something. We measure, refine, ship again. More iterations beat better planning, every time.

Move fast, break nothing - We're not reckless; we're precise at pace. We deliver quality by planning with customers. Trust is hard to earn, and even harder to win back.

Everyone here carries the company.

Raise the bar - Exceptional outcomes need exceptional people. Skills can be taught - character cannot. Mediocrity drags everyone down, excellence lifts everyone up.

Own the outcome - When something's broken, fix it fast. When systems decay, rebuild them. Make the hard decisions that others avoid.

Focus on what matters - High agency means creating a path when none exist. Debate fiercely, decide quickly and commit fully. We prioritize impact over process.

Set outrageous targets - We're doubling healthcare's capacity. Free products today, AI doctors tomorrow. The world’s health is at stake, our ambitions must have existential urgency.

Lead healthcare forward - Sometimes we build what's needed before it's wanted. We're partners in shaping healthcare's future - even when that's uncomfortable.

Follow the evidence - Data doesn't care about opinions. We pursue truth like a diagnosis - methodically, relentlessly. Ego is a comorbidity we can't afford.

Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decisions at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.

Heidi supports more than 2.5 million consultations each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors, including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards, including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2, ISO42001, and ISO27001.

AI/ML

Health Care

Health Data

Health Diagnostics

Heidi AI

Melbourne (HQ)

Brisbane

London

This department focuses on ensuring customer satisfaction and facilitating successful product adoption and use.

Customer Success

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Software Development

This department oversees product strategy, design, and development to ensure successful product offerings.

Product Management

This department oversees engineering functions, focusing on management and integration of AI and related technologies.

Engineering Management

This department focuses on driving sales growth through strategic planning, account management, and business development initiatives.

Sales Operations

This department is focused on driving sales growth by managing client relationships and supporting account executives in their sales efforts.

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