Nikos Terizakis is currently the Chief Delivery Officer at HeleCloud. Prior to this, they served as the VP Consulting at Capgemini from April 2013 to August 2017. In this role, they were responsible for customer targeting, acquisition and delivery of consulting projects, leading large technology transformations and business change initiatives, application rationalisation and legacy transformation, cost optimisation, business case development and change management. Nikos has also held the position of Product Operations Director at TalkTalk from August 2009 to January 2011, where they were responsible for operational product optimisation, go-to market and post-launch tuning, which delivered revenue and cost benefits circa £1.5m. Nikos was also responsible for the successful rebranding and migration of the legacy and acquired product, services and customer base portfolio, achieving 50% improvement on budgeted churn. Furthermore, Nikos delivered an improved customer acquisition and churn management strategy for AOL BB, leading to churn reduction to 1.4% per month, from an initial figure of 2.5%. This also resulted in improved customer profitability by 10% and NPS score increase by c10 points within 8 months of programme initiation.
Nikos Terizakis is a seasoned professional with over 20 years of experience in leadership roles in the technology industry. Nikos has a proven track record in delivering results and driving change within organisations. Nikos is a strategic thinker with the ability to see the big picture and translate it into actionable plans. Nikos is a strong leader with excellent communication skills. Nikos is able to build relationships with key stakeholders and motivate teams to achieve objectives.
Nikos Terizakis has a Msc in Computer Science from Birkbeck, University of London and a Bsc in Computer Science from Ulster University.
They work with Paul Mccarthy - Chief Corporate Development Officer, Ilko Dragoev - Director of Software Engineering, and Walter Heck - CTO. Nikos Terizakis reports to Dob Todorov, CEO & Chief Cloud Officer.
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