James Mitton

James Mitton is an accomplished executive with extensive experience in customer service, business transformation, and operational leadership. Currently serving as Vice President at the Institute of Customer Service and Director General of Enterprise Transformation at HM Revenue & Customs, James is involved in significant initiatives to digitize and enhance customer trust within the organization. With a background that includes roles as Chief Operating Officer at Verastar and The Very Group, James has a proven track record of leading cultural transformations and implementing strategies to drive customer experience improvements and cost efficiencies. Additional ventures include ownership of James Mitton Consultancy Limited and Tŷ Tanc Ltd., focusing on business transformation and providing quality student housing. An educational background from De Montfort University supports James's expertise in business management.