Brendan Sakamoto

Brendan Sakamoto is an accomplished IT professional with extensive experience in technical support and customer service across multiple industries. Currently serving as an IT Service Desk Analyst II at Hoag Health System since July 2023, Brendan has achieved a 95% customer satisfaction rate and an 80% first-call resolution rate. Previously, Brendan worked at Taco Bell as a Sr. Help Desk Specialist, where Brendan improved service desk performance by reducing talk time and incident resolution times, as well as troubleshooting POS systems in the restaurant environment. Brendan's early career at Old Navy focused on merchandising and team leadership, which developed strong business acumen and customer service skills. Brendan holds a Bachelor of Arts in Management Information Systems and a Minor in Computer Science from California State University, Fullerton, along with an Associate of Science in Computer Science from Saddleback College.