Marcel Tuilawa

Marcel Tuilawa is an experienced operations manager with a strong background in service delivery and team leadership across various sectors. Currently serving as the National Operations Manager at HomeCaring since October 2025, Marcel focuses on enhancing care for individuals with disabilities and older Australians. Previous roles include Senior Operations Manager at Silverchain Group, where a quality-first approach significantly improved customer satisfaction, and Operations Manager at KinCare, responsible for aligning workforce rostering with care delivery standards. With over a decade in aviation management at Comair Limited, Marcel developed training programs and led teams, fostering performance and safety in cabin operations. Marcel's educational credentials include a Diploma in Counselling from the Australian Institute of Professional Counsellors and an Advanced Diploma in Community Sector Management.