Carolina Trancucci Martins

Carolina Trancucci Martins is the Co-Founder and CEO of iuvo CX since October 2021, specializing in consultancy and mentoring in management, customer experience, and service. Presently serving as an Advisory Consultant for Patients at Hospital Israelita Albert Einstein, Carolina is also an Advisory Consultant for Businesses at Strumpf Molhos and Konsiga, focusing on client relations and brand strategy. Since September 2023, Carolina holds an Administrative Advisor position in Customer Experience at AIESC, contributing to the advancement of customer-centric business practices. With an extensive background at GOL Linhas Aéreas Inteligentes from 2004 to August 2022, Carolina held various roles, including Director of Products and Customer Experience, overseeing customer journey enhancements and product development. Carolina started a career at Mercedes-Benz do Brasil Ltda. and possesses a robust educational background, including an MBA from Fundação Dom Cabral and qualifications in corporate governance and event management.