Mariana Caetano

Mariana Caetano is a seasoned professional in the healthcare and hospitality sectors, currently serving as the Customer Experience Manager at Hospital Sírio-Libanês since March 2024 and as a professor at FGV Educação Executiva since May 2023. Mariana has extensive experience in customer experience management, having held leadership roles at organizations like Patient Centricity Consulting and KARL STORZ, where responsibilities included overseeing analytics and customer services. Previous positions include Project Director at Sociedade Brasileira de Hotelaria Hospitalar, and Executive Customer Experience and Hospitality Manager at Dasa. Mariana holds multiple degrees in healthcare service management, hospital hospitality management, nutrition, and clinical nutrition from prestigious institutions, including Harvard Medical School and Faculdade Israelita Albert Einstein.