Singri Goutham

Singri Goutham is an Assistant Vice President at HSBC, specializing in Data Science with a focus on Deep Learning, Generative AI, RAG, NLP, and Machine Learning. In their current role, Singri achieved a 30% reduction in customer contact through innovative GenAI solutions and automated card disputes by 70%, significantly improving service level agreements. Previously, they automated sensitive data redaction, enhancing compliance accuracy while saving the equivalent of two full-time employees annually. Singri began their career as an Analyst at WNS Global Services, where they improved campaign click-through rates by 15%. They are currently pursuing a degree in Computer Science at KSSB.