Mai Elhadad

Mai Elhadad is a seasoned professional with extensive experience in various roles across healthcare, data science, human resources, and customer service. Currently serving as a Clinical Resolution Analyst at HTC Global Services since February 2021, Mai delivers first-level support to healthcare employees and patients, utilizing clinical knowledge and exceptional customer service skills. Mai's data science expertise was showcased during a tenure at TECH I.S., where a deep neural network project achieved 99.0899% accuracy in handwriting classification and recognition. Previous roles include managing operations at Wayback Burgers, coordinating human resources at the Boys and Girls Club Youth Development, and providing administrative support at Red Cross Blood Services and The Walt Disney Company. Academically, Mai has acquired degrees in Data Science and Organizational Communication from institutions such as Tech I.S. and Middle Tennessee State University.