Scott Rackham

Scott Rackham is an experienced professional in the fields of customer success and automation with a career spanning various roles in healthcare technology and SaaS. Currently serving as a Prior Authorization Workflow Analyst at Humata Health since November 2025, Scott previously held managerial positions at R1 RCM, including Manager of AI and Automation and Senior Automation Solution Consultant. At UserTesting, Scott worked as an Enterprise Customer Success Manager, and at Qualtrics, Scott led a team of Technical Account Managers to enhance customer engagement and career development. Prior experience includes roles at Huron, where Scott served as a Customer Success Manager, Technical Consultant, and Implementation Consultant, as well as earlier positions at Verio and the Missionary Training Center. Scott holds a Bachelor of Science in Management Information Systems from Brigham Young University.