Thanos Tzimoulis

Thanos Tzimoulis is a skilled customer success professional currently serving as the Lead Customer Success Manager at Immersive since June 2023, where recognition includes the "CX Rising Star" Award in January 2024 for significant contributions. Previous roles include Senior Customer Success Manager at New Relic, Inc. and Slack, where expertise in assisting large enterprise customers in the DACH region led to a 98% Gross Revenue Retention rate. Thanos established the Mid Market DACH team at Slack, driving revenue growth and fostering relationships with C-level executives through strategic advisory. Earlier experience includes managing customer success and account management at Newforma and a technical background in structural dynamics and earthquake engineering at HOCHTIEF Engineering GmbH. Thanos holds a Master's Degree in Computational Mechanics from the Technical University of Munich and a Diploma in Civil Engineering from Aristotle University of Thessaloniki.