Lucas Ribeiro

Lucas Ribeiro currently serves as a Global Support Generalist at The Church of Jesus Christ of Latter-day Saints, where responsibilities include providing global technical support, collaborating with internal teams, and developing innovative solutions to enhance customer experience. Prior experience includes roles at Facebook, progressing from Senior Customer Support Analyst to Customer Service Team Manager, where Lucas oversaw team performance, identified process improvements, and delivered high-quality customer service across multiple platforms. Education includes an Associate of Science in Technology Account Management from Ensign College and a Bachelor of Technology in Computer Systems Analysis from Universidade Presbiteriana Mackenzie.