Interaction Group
Lucio Caporali is a seasoned professional with extensive experience in leadership and management roles across various industries. As President and Founder of Interaction Group since July 2006, Lucio oversees two companies, including CIsoft Customer Interaction, which assists organizations in enhancing sales performance through improved customer engagement. Lucio has held several prominent positions, including Owner of CISOFT CUSTOMER INTERACTION S.R.L. since 1995, and significant roles within AICP as an Associate, Ethics Committee Head, and Treasurer. Additionally, Lucio served as an Adjunct Professor at John Cabot University and as a Lecturer at MIP Politecnico di Milano. Notable previous positions include Chief Information Officer at Bulgari and Group Manager at Procter & Gamble Italia. Lucio holds an Electronic Engineering degree cum laude from Sapienza Università di Roma and a Master's in Business and Executive Coaching from SCOA.
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Interaction Group
Interaction Group is composed by 2 companies and providing consultancy and services in 4 macro areas: CUSTOMER - technological innovation, to improve customer relations CONSULTING - consultancy services, with solutions enabling companies to maximise performance and profitability PEOPLE - high-profile manager coaching, with a high degree of customization in order to meet specific needs SERVICES - service outsourcing, to enhance partner responsibility beyond the concept of "body rental"