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Ed Baklor

Head of Customer Care & Programs

Ed Baklor is JetBlue’s head of customer care and programs, with oversight of the airline’s award-winning inflight and customer contact center teams, as well as customer experience leading JetBlue’s innovative digital and hospitality programs. He also maintains day-to-day leadership of inflight operations, catering operations, Mint and core onboa...


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Roles at JetBlue

  • Head of Customer Care & Programs

    Current role

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