Aylin Ubilla Guerra

Aylin Ubilla Guerra is a seasoned professional with extensive experience in digital experience and customer service leadership at JetSMART Airlines since February 2018. Aylin has driven initiatives in process automation using generative AI, implemented technological solutions for operational efficiency, and developed digital payment roadmaps and e-commerce strategies. Previous roles include leadership in digital media and new business at Evolution Media, operations management at Homeurbano, and project management at Capacitec Limitada and Ingemas. Aylin holds a Diplomado in Diseño y Medición de Experiencia de Usuario from Pontificia Universidad Católica de Chile and a degree in Ingeniería Comercial from Universidad Tecnica Federico Santa Maria, alongside further project management education from Universidad de los Andes.