Jeff Perales

Jeff Perales is an accomplished executive with extensive experience in customer success, support, and operations across various industries. Currently serving as Chief Customer Officer at Incision since August 2023, Jeff leads efforts to enhance the efficiency and wellness of surgical teams worldwide. Jeff also holds a position as an Executive Member at Pavilion since May 2020, a prestigious community for sales and marketing leaders. Previous roles include Senior Director of Customer Success at CloudTalk, Global Head of Customer Support at Rocket, and Global Head of Customer Success at Sendcloud, where Jeff achieved significant improvements in customer satisfaction and team scaling. Jeff's foundational experience includes positions at Sakura Finetek Europe B.V. and Philips, focusing on strategic customer operations and system engineering. An alumnus of The University of Texas at Austin, Jeff possesses a strong educational background that supports a successful career in enhancing customer engagement and operational excellence.