John-Paul Scoville

John-Paul Scoville has extensive work experience in customer success and client relations. John-Paul most recently served as the VP of Customer Success at Cinch, starting in 2023. Prior to that, they held the same position at Jolt from 2019 to 2023, where they successfully built the Enterprise motion with Fortune 100/500 key accounts and launched new products. John-Paul also has experience as the Chief Operating Officer and VP of Client Services at Convirza from 2015 to 2019. In addition, they worked as the Senior Director Global Client Relations at GuestTek Interactive from 2014 to 2015, where they led the amalgamation of diverse client relations departments and implemented various initiatives to improve customer satisfaction. Before that, they held multiple roles at iBAHN from 1999 to 2014, including Senior Director Customer Solutions, Product Manager, and Trainer. John-Paul's early career experience includes working as a Training and Development Coordinator at Nu Skin International/Pharmanex, Inc from 1997 to 1999. Overall, they have a proven track record of driving revenue growth, improving customer satisfaction, and implementing strategic initiatives.

John-Paul Scoville attended Brigham Young University where they studied English and earned a degree in French. John-Paul then pursued further education at Duke University's Fuqua School of Business, completing a Master of Business Administration (MBA) with a focus on Business Administration.