Jan Novak is a seasoned professional in digital marketing and CRM management, currently serving as a CRM Executive at Intilery since August 2022, focusing on email marketing, audience segmentation, and marketing automation. Prior experience includes a role as Digital Marketing Specialist at Covetrus, where Jan developed and managed various automated marketing campaigns and oversaw social media channels. At Blackford Analysis Ltd, as a Digital Marketing Coordinator, Jan implemented automated marketing strategies while producing detailed performance reports and KPIs. Jan began a career in sales as a Sales Advisor at Kiltane Retail, emphasizing client communication within the tourism sector. Jan holds a Master of Science in Business with Marketing Management from Northumbria University and a Bachelor's degree in Politics and European Studies from Palacký University in Olomouc.