Amal Makthri

Amal Makthri is a seasoned professional with extensive experience in customer experience and internal control roles, currently serving as Senior Internal Controller at Jumia Group since September 2019, previously holding positions such as Internal Controller and Head of Customer Experience for Tunisia. Prior to Jumia, Amal worked at Transcom from December 2017 to September 2019, progressing through various leadership roles, including Team Leader and Team Leader Adjoint for the Lastminute group, and starting as a Backoffice Agent. Additional experience includes customer service and marketing internships at organizations such as FounaShop, Forever Living Products, and TBWA\POINTCARRE. Amal holds a Master's degree in Marketing Intelligence and Strategic Monitoring and a Bachelor's degree in Management, both from the Institut des Hautes Etudes Commerciales de Carthage.