Dakota Henry

Dakota Henry has a solid work experience history, starting with their current role as a Tier 3 Product Support Specialist at Juvare since August 2022. Prior to this, they worked at R1 RCM starting from August 2019. At R1 RCM, Dakota held the position of Senior Service Transition Coordinator from February 2021 to September 2022, where they had leadership responsibilities for Change Management and served as the primary contact for change. They also led meetings and facilitated discussions about high-risk work and planned maintenance. Before becoming a Senior Service Transition Coordinator, Dakota worked as a Service Transition Coordinator from August 2019 to February 2021, where they reviewed and managed changes, participated in release calls, and ensured proper documentation and approval of code deployments.

Prior to R1 RCM, Dakota worked at Intermedix from September 2015 to August 2019. They held various roles during their time there, starting as a Support Center Technician I and gradually rising to the role of Support Center Technician III. In these positions, Dakota gained extensive experience in hardware and software support, SQL database management, Active Directory support, RDP application support, and more. They also took on leadership roles, including peer review and training meetings.

Before joining Intermedix, Dakota worked at RBCK Enterprises dba RB Control Systems as a Technical Support Specialist from August 2014 to September 2015. In this role, they were responsible for installing and supporting business management and point of sale software, providing network and RDP application support, managing SQL databases, troubleshooting Windows systems, and promptly resolving issues.

Overall, Dakota Henry's work experience demonstrates their expertise in IT support, change management, database management, and technical troubleshooting.

Dakota Henry attended Cambridge Springs High School from 2007 to 2011, where they obtained their high school diploma. In December 2020, Dakota also obtained the ITIL Foundation Level certification from Pink Elephant.