April Brown

April Brown (nee Hoffman) serves as the Product Operations - Experience Lead at Kingfisher plc since July 2017, where responsibilities include enhancing the digital customer journey through collaboration across Agile Digital Product & Design teams and leading an experimentation program for continuous improvement. Prior experience at Microsoft from 2009 to 2017 included roles such as Regional Customer Care and Engagement Manager for the EMEA Microsoft Online Store, focusing on customer satisfaction and the development of consistent value propositions, as well as positions in marketing project management and trade marketing. April's early career included roles in account coordination and business management, notably at The Omega, TRU's Independent Student Newspaper. April holds a Bachelor of Journalism with a major in Public Relations from Thompson Rivers University completed in 2006.