Alexander Wilcke

Alexander Wilcke is an accomplished business operations professional with extensive experience in managing consumer operations and service delivery across various companies. Currently serving as a Senior Business Operations Manager at Klarna since September 2014, Alexander oversees strategic planning and performance analytics for the DACH region, focusing on operational efficiency through automation and AI. Prior roles include Senior Service Delivery Manager at Billpay GmbH, where customer service operations were directed to enhance service delivery and satisfaction, and a leadership position at Klarna managing Collection EU Operations. Alexander's career began at IMS Health, supervising international project teams and ensuring quality control, as well as earlier experience in sales administration. Alexander's educational background includes studies at Harvard Extension School and the Massachusetts Institute of Technology, supplemented by professional training in Berlin. In addition to current roles, Alexander operates Studio A.W., specializing in post-production work.