Janeya A.

Janeya A. is a highly accomplished Customer Success Manager currently at Klaviyo, recognized as the #1 CSM of SMB for 2022 and 2023, and ranked among the top three Mid-Market CSMs for 2024. With a proven record of managing a $5M annual recurring revenue book of business and overseeing over 100 customers, Janeya has achieved the organization's lowest churn rates by designing effective, tailored success plans. Prior experience includes founding a skincare brand focused on marketing strategies that leverage influencer engagement, as well as roles at FitGrid, Peloton Interactive, and Flywheel Sports, where Janeya honed skills in customer retention, onboarding processes, and sales. Janeya holds a degree from The City University of New York, completed in 2018.