Shara Ang is an experienced IT professional currently serving as the Information Technology Help Desk Manager at KPMG Singapore since January 2023. Prior experience includes leading the Workplace SG team at Allianz Technology from April 2016 to January 2023, where responsibilities encompassed managing a shared service desk team and overseeing incident escalations. Shara also held the position of IT Manager at CUBIC Defence New Zealand Limited from August 2015 to March 2016, focusing on IT infrastructure management and project initiatives. Additional roles include Service Desk Consultant at NCS Group, Computer Aided Instructional Department In Charge with the Singapore Armed Forces, and Service Desk Specialist at Hewlett Packard. Shara's career began in the Singapore Armed Forces, serving as a Senior Artillery Specialist for a decade. Education includes a Bachelor of Science in Computing from the University of Portsmouth and earlier studies at Temasek Polytechnic.