Laurence Surrel

Laurence SURREL has over two decades of experience in client relationship management and customer satisfaction within the travel industry. Currently serving as Directrice de la Relation Clients & RSE at Groupe Kuoni France since June 2009, Laurence SURREL oversees client relations pre, during, and post-travel, and manages risk and quality processes. Previously, Laurence SURREL held the role of Responsable Gestion des Reclamations, focusing on client dissatisfaction and BtoB and BtoC client loyalty. Earlier experience includes serving as Chargée de relation Clientèle at Kuoni from January 2003 to May 2009, where responsibilities included dispute resolution and supplier negotiations. Laurence SURREL holds a Master 2 in marketing and commercial practices from IAE Paris - Sorbonne Business School and a Maitrise in contemporary history from Université Jean Monnet Saint-Etienne.