Lori Grassa

Lori Grassa is an experienced professional in customer service and operations management within the food industry. At Lactalis Canada since December 2015, Lori holds the position of Manager, National Customer Service, overseeing customer service operations at a national level. Prior to this, Lori worked at Parmalat Canada from September 2007 to November 2015 as a Customer Service Supervisor, managing order entry and ensuring service quality for direct store deliveries. Lori began at Parmalat Canada in March 2000 as a Route Accounting Supervisor, where responsibilities included invoice processing and performance reviews. Lori earned a Bachelor of Arts degree with honors from York University between 1989 and 1994.