Zornitsa Velikova

Zornitsa Velikova is an experienced operations and training manager with a strong background in retail management and employee development. Currently serving as the Assistant Operations Retail Manager and Training and Development lead at Lals Group since June 2014, Zornitsa specializes in creating and executing comprehensive training programs for retail staff. Prior experience at Azadea Group as a Training and Performance Management Specialist involved designing induction programs, managing employee assessments, and enhancing performance metrics across multiple brands. Zornitsa's career also includes roles as a Shop Manager at Promod and Xanaka, focusing on achieving sales objectives, staff recruitment, and customer service excellence. Educational qualifications include studies at Pedagogical College “Angel Kanchev” and Language School "Peyo Iavorov," with proficiency in Russian and English.