Lancashire County Council
Carol Groom currently holds the position of Head of Service Assurance at Lancashire County Council, a role undertaken since November 2019. Prior to this, Carol served as the ICT Service Transition and Continual Service Improvement Manager at BT Lancashire Services from December 2011 to November 2019. With extensive experience in service assurance and ICT management, Carol has developed a strong background in improving service delivery and efficiency in public sector services.
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