Catherine Lindsay

Catherine Lindsay is an accomplished professional with extensive experience in customer service and operations management across various sectors. Currently serving as the Head of Contact Centre and Customer Support at Leeds Building Society since October 2025, Catherine previously held the role of Operations Director at Newcastle Strategic Solutions from January 2022 to October 2025. Additional significant roles include Head of Customer Experience and Operations at Hitachi Capital (UK) PLC and Director of Customer Experience at Hermes, where a track record of optimizing customer satisfaction and operational efficiency was established. Catherine's leadership in customer service is further highlighted by the achievement of the CCMA Gold award for Customer Experience Champion in May 2017. With a career spanning over two decades, Catherine has developed expertise in managing large teams, enhancing customer experience, and driving operational improvements in various organizations.