Danielle F.

Danielle F. currently serves as Gerente de Atendimento ao Membro at Livance since October 2022. Prior roles include Associate Product Manager at Zak, where Danielle transitioned to manage multidisciplinary teams focused on support KPIs, and Customer Experience Coordinator, overseeing teams in customer support and training with a focus on data insights for process improvement. Experience also includes a position as Customer Success Leader, responsible for customer service structure and operational quality metrics, and earlier roles across various companies including Eatiz, Glovo, and Tupperware Brands, highlighting expertise in customer success, content management, and strategic planning. Danielle holds an MBA in Customer Experience & Employee Experience from ConQuist Educacional and a degree in Social Communication - Advertising from Faculdade Cásper Líbero.