Fabio Padovam

Fabio Padovam is a seasoned professional in customer insights and experience, currently serving as Customer Insights & Experience Leader at Lojas Renner S.A. since August 2021, where significant improvements in Net Promoter Score (NPS) and customer-centric processes were achieved through the implementation of the NPS system in collaboration with Bain & Company. Previous roles include Business Transformation Manager at Edenred Brasil, where a global NPS program was developed, and Customer Insights & Experience Manager at Carrefour, focusing on enhancing customer satisfaction across various business units. Fabio's career also includes experience as a Geomarketing Consultant, Global Research and Development Coordinator at Teleperformance, and Market Intelligence Coordinator at Contax S.A. Educational qualifications include postgraduate degrees in Market Intelligence and Marketing from FIA Business School and Universidade Metodista de São Paulo, alongside a Bachelor's degree in Social Communication from Universidade Cruzeiro do Sul.