Renata Fortes

Renata Fortes is an experienced professional currently serving as Supervisor de atendimento CSC and Líder de processos at Lojas Renner S.A. since January 2019. Renata's role focuses on team motivation and training, optimizing team performance, managing key performance indicators (KPIs), and enhancing customer satisfaction across various brands. With a strong foundation in data analytics, Renata utilizes insights to drive strategic improvements and address root causes of issues. Previous experience includes roles at Walmart Global eCommerce, Elevato e Tapesul, and Grupo SABEMI. Renata holds a Master of Business Administration in Organizational Psychology and Human Resource Management, along with certifications in International Business and Data Analytics, and is currently pursuing postgraduate studies in Project Management and Agile Methods.