Ryan O'Donnell Fda Aciro

Ryan O'Donnell FdA ACIRO is an experienced professional currently serving as a Stations & On Board Experience Host at London North Eastern Railway since September 2019, where responsibilities include delivering first-class customer service and addressing complex passenger inquiries. Additionally, Ryan holds roles as a Digital Ambassador, supporting innovative digital initiatives, and as a Colleague Champion, fostering collaboration among staff at King's Cross station. As a founding member of the LNER Safeguards program, Ryan has played a crucial role in protecting vulnerable individuals in the railway network. Prior experience includes serving as a Customer Service Representative at Wilko, where responsibilities encompassed customer interactions and health and safety oversight, and a volunteer Windows Insider Specialist at Microsoft, providing feedback on Windows 10 development. Ryan holds an Extended Diploma in Media Production from the University of Bedfordshire.