Saurabh Bahadur is an experienced professional specializing in customer experience and market intelligence, currently serving as Head of Insight and Customer Experience at LRQA since September 2021. Saurabh has held various leadership roles focused on enhancing customer satisfaction and driving business growth across organizations, including Domestic & General, Dixons Carphone, and Betfair, among others. With a strong background in developing customer-led strategies and insights, Saurabh has contributed to initiatives that improve service delivery and revenue growth while promoting a customer-centric culture. Additionally, Saurabh serves as a Trustee at Read Easy Ealing, helping provide essential literacy support to adults in need. Saurabh holds an MBA in Business Administration and Management with a Finance specialization from the University of Mumbai and a Bachelor of Commerce from Sydenham College, University of Mumbai.
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