Joan Adams

Joan Adams is an experienced professional in the hospitality sector, currently serving as the Head of Contact Centre at Macdonald Hotels & Resorts since August 2023. Prior to this role, Joan held the position of Resort Sales Manager at Crieff Hydro Family of Hotels from February 2020 to August 2023. Joan's earlier career at Macdonald Hotels & Resorts also included a tenure as Head of Contact Centre from June 2012 to January 2020. Additionally, Joan gained experience as Head of Operations at RESPONSE and as Head of Sales at Thomas Cook, where Joan worked from March 1998 to June 2010. Educational background includes studies at Clydebank High School.