Louise Laustsen is a seasoned professional with expertise in customer support and historical research. Currently serving as Global Solutions Manager and Senior Analyst Team Lead at Magnit since September 2022, Louise manages a team of five support agents while overseeing customer support for a software platform. Prior experience includes a leadership role as GSC Senior Support Analyst at Workforce Logiq and freelance projects encompassing historical tours and lectures. Louise has a strong background in creating engaging customer experiences, extensive knowledge in the tourism sector, and a solid educational foundation with a cand.mag in History from the University of Copenhagen.