Ricardo da Glória Alberto

Ricardo da Glória Alberto is an experienced Service Operations Specialist at Mars since September 2025, focusing on business continuity through effective monitoring and crisis management within the Service Resolution Center (SRC) team. Prior roles include Service Desk Team Leader at Siemens Digital Industries Software, managing technical support and customer service, and Service Desk Bilingual Coordinator at Stefanini Brasil, overseeing high-quality support for Norsk Hydro's operations in Portuguese and Spanish. Ricardo's extensive experience in IT support began as an IT Analyst at Vivas Telecom, with additional roles in technical support coordination and implementation of ITIL practices, complemented by a strong educational background in Engineering Production and Information Technology.