Serena Mackay has extensive experience in the insurance industry, currently serving as a Claims Handler at Marsh Commercial since January 2013. Prior to this role, Serena worked as a Claims Handler at Towergate Insurance from March 2011 to January 2013. Beginning a career in the field, Serena held the position of Trainee Commercial Broker at L Wood & Co Ltd Insurance Brokers from July 2006 to March 2011.