Jose Gallardo

Jose Gallardo is a seasoned professional in workforce management with extensive experience across various companies. Currently serving as a Senior WFM Analyst at McGraw Hill since October 2025, Gallardo previously held positions at Lenovo as a Workforce Manager and Workforce Management Analyst from February 2020 to October 2025. Key achievements include transitioning an outsourced WFM strategy to an internal framework at Adcomm, Inc., resulting in significant savings. Additional roles include Call Center Manager at CareServices LLC, Operations Manager at Xerox, Director of Operations/Workforce Management at Trident Marketing, and Workforce Manager at AT&T, where Gallardo was instrumental in establishing workforce management processes for a new call center. Educational background includes an Associate of Science in Computer Science from Panama Canal College and a high school diploma from Balboa High School in Panama.