Wesley B.

Wesley B. is an experienced Client Support Manager at Medaxion since August 2022, previously serving as Member Services Manager at Healthcare Bluebook from October 2018 to July 2022. In this role, Wesley B. led the Member Services team, provided coaching, and implemented operational processes while ensuring high performance metrics. Prior experience includes positions as Customer Experience Lead and Customer Experience Advisor at Warby Parker, where responsibilities encompassed team management, performance monitoring, and enhancing customer service. Wesley B. also held roles in healthcare coordination at Community Health Alliance, naviHealth, and Windsor Health Plan, demonstrating a strong background in supporting healthcare providers and improving service delivery. Education includes a Bachelor of Arts in English Language and Literature and Spanish from the University of Kentucky, with additional study at the Universidad de Salamanca.