Rodrigo Chaparro is the Chief Customer Officer at Metro Bank, where they oversee customer journeys and drive transformation initiatives. With over 20 years of global experience, Rodrigo has held significant roles including Partner at McKinsey & Company, leading digital service operations and AI practices. Their expertise spans financial services, technology, and large-scale performance transformations across various regions including Europe, North America, and Latin America. Rodrigo holds a Master's degree in Industrial and Operations Engineering from the University of Michigan.
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