Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. They purchase portfolios of defaulted consumer receivables and manage them by partnering with their consumers as they repay their obligations and work toward financial recovery. 

Finance

Midland Credit Management

The Gurgaon office primarily focuses on legal, operational, and managerial functions, driving business transformation and development.

Gurgaon

Midland Credit Management's headquarters in San Diego, CA, United States

The Troy office focuses on legal operations, human resources, and process excellence to drive efficient business practices.

Troy

This department is responsible for maintaining client relationships and ensuring customer satisfaction through effective management of accounts.

Account Management

This department oversees the coordination and execution of operational functions across various groups.

Operations Management

The Software Development team at Midland Credit Management is responsible for designing, building, and maintaining innovative technology solutions that streamline debt recovery processes and enhance consumer engagement. Collaborating closely with other departments, this team leverages their expertise in software engineering and development practices to create robust applications and tools, ensuring efficient management of consumer receivables while supporting the company's mission of financial recovery for consumers.

Software Development

The Legal and Compliance team at Midland Credit Management is responsible for ensuring that the company adheres to all legal regulations and compliance standards in the debt recovery industry. They oversee legal matters, manage risk assessments, handle litigation, and provide counsel on compliance issues, while also ensuring the protection of consumer rights. This team plays a crucial role in maintaining the company's integrity and reputation by implementing robust legal strategies and compliance programs.

Legal and Compliance

The Data and Analytics team at Midland Credit Management plays a crucial role in leveraging data to enhance debt recovery strategies and optimize operational efficiency. Comprised of diverse specialists such as data analysts, business analysts, and data scientists, the team focuses on analyzing consumer behavior, forecasting trends, and generating actionable insights to support strategic decision-making. Their efforts aim to improve consumer experiences and drive the company's performance in managing defaulted receivables.

Data and Analytics

This department focuses on analyzing data and developing strategies to enhance business operations and decision-making.

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Other teams

Operations Management

Software Development

Legal and Compliance

Data and Analytics

Business Analysis & Strategy