Sarah Forbes

Sarah Forbes is an accomplished Performance and Improvement Manager at Midland Heart since December 2020, where Sarah successfully expanded the Operational Data Team and delivered actionable insights driving return on investment. Previous experience includes roles as Reporting, Analytics and Data Manager at Centrica, where Sarah developed a Hadoop data warehouse and transformed a team of analysts, and Performance Reporting Manager at British Gas, focusing on improving customer service through performance reporting. With a comprehensive background in data governance, project management, and stakeholder engagement across Centrica and British Gas, Sarah has a proven track record in managing significant projects and delivering substantial cost savings. Educational qualifications include a Bachelor’s and Master’s degree in Classics from Royal Holloway and the University of London, respectively, and Sarah is currently pursuing a CMI Level 5 Diploma in Management and Leadership.