Kelly Jacobson

Kelly Jacobson is an experienced IT leader with a robust background in managing end-user services and technical operations across various educational institutions. Currently serving as the Director of End User Services at Minnesota State Colleges and Universities, Kelly is responsible for strategic and operational planning, personnel management, and the establishment of policies related to enterprise infrastructure systems. Previous roles include Director of Technical Services at Saint Paul College, where responsibilities encompassed the management of IT services and resources, and a strong focus on enhancing customer experience through policy development. Kelly's career also includes significant experience in IT Help Desk management at Normandale Community College and leadership roles in community association governance. Educational credentials include a Bachelor of Science in Business Administration and a minor in Management Information Systems from Metro State University, complemented by leadership training from the Academy for Leadership and Development and the Saint Paul Chamber of Commerce.