Julien Cordonnier

Julien joined from Uber where he held the position of Head of EMEA Community Operations, while also being a Supervisory Board Member of Uber Payments, and previously served as VP, International Consumer Products at American Express. Julien’s role is to ensure exceptional customer experience & operations excellence remain at the heart of Mollie’s operations while scaling the business.

Joining Uber in 2015, Julien played a key role for Uber operations in EMEA throughout six years of exponential growth, enabling and delivering many product and market expansions. He was responsible for creating its customer operations department (including customer support, safety & compliance) from scratch to its current scale (1,500+ employees) and ensured customer success across 30+ markets in Europe, the Middle East and Africa. At Mollie, Julien will focus on ensuring Mollie’s customer experience can scale as the business grows whilst also protecting the company’s culture which has become a key pillar of its business.