Demetri Prokopios

Demetri Prokopios is an experienced IT professional currently serving as Manager of Level 2 Deskside Support and Level 2 Product and Collaboration Tools support at Moneris since December 2022. Previously, Demetri held roles such as Operations Manager at Croix Bleue du Québec, overseeing end-user support and modernizing technical service processes, and Change Management Lead at Equifax, where responsibilities included developing IT service management policies across the ITIL lifecycle. Additional experience includes senior management positions at Rogers Communications and Yellow Pages, focusing on service management and incident management. Demetri's career in IT spans over two decades, with a strong foundation in team leadership, technical support, and process optimization, backed by degrees in Commerce and Computer Science from Vanier College and further education from Concordia University.