Established in 2015, Mrsool grew rapidly over the past few years, by the time it closed series A in early 2019, the on-demand delivery platform has processed over 1 billion Riyals, serving over 4 million users across all the cities of the Saudi kingdom.

Information Technology

Mrsool

&lt;p&gt;&lt;strong&gt;&lt;u&gt;About the Role?&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Responsible for maintaining the balance between our customers and our MRSOOLs&amp;nbsp;during delivery to ensure optimal service through encouraging a high acceptance rate and resolving any issues that may rise.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;u&gt;What will you do?&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Responsible for day-to-day delivery operations.&lt;/li&gt;
&lt;li&gt;Assist with the implementation of new processes and procedures.&lt;/li&gt;
&lt;li&gt;Identify ways to improve customer experiences.&lt;/li&gt;
&lt;li&gt;Interact with couriers in answering questions and resolving issues.&lt;/li&gt;
&lt;li&gt;Troubleshoot and investigate fraud and troubled orders.&lt;/li&gt;
&lt;li&gt;Manage real-time fleet capacity.&lt;/li&gt;
&lt;li&gt;Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;u&gt;Requirements:&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;
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&lt;tr&gt;
&lt;td width=&quot;162&quot;&gt;
&lt;p&gt;Minimum Qualifications&lt;/p&gt;
&lt;/td&gt;
&lt;td width=&quot;498&quot;&gt;
&lt;p&gt;-&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Bachelor Degree in any related discipline.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td width=&quot;162&quot;&gt;
&lt;p&gt;Required personal Qualities&lt;/p&gt;
&lt;/td&gt;
&lt;td width=&quot;498&quot;&gt;
&lt;p&gt;-&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Excellent communication and presentation skills.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;-&amp;nbsp;&amp;nbsp;&amp;nbsp; Willing to work in shift rotations&amp;nbsp;(am/pm/midnight shift) to ensure we have 24/7 service levels.&lt;/p&gt;
&lt;p&gt;-&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Able to work on public holidays&amp;nbsp;and weekends.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td width=&quot;162&quot;&gt;
&lt;p&gt;Required competences&lt;/p&gt;
&lt;/td&gt;
&lt;td width=&quot;498&quot;&gt;
&lt;p&gt;-&amp;nbsp;&amp;nbsp;&amp;nbsp; Computer skills (Word, Excel, PowerPoint, Google Drive) preferred&lt;/p&gt;
&lt;p&gt;-&amp;nbsp; &amp;nbsp; Good English.&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
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&lt;td width=&quot;162&quot;&gt;
&lt;p&gt;Minimum Experience&lt;/p&gt;
&lt;/td&gt;
&lt;td width=&quot;498&quot;&gt;
&lt;p&gt;-&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; 0-2 years of experience and understanding of delivery &amp;amp; logistics business.&lt;/p&gt;
&lt;p&gt;-&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Previous experience in a similar position related to dispatching or customer support is preferred.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;

Fraud Specialist- KSA

Job description

Open roles at Mrsool

Partnerships Development Specialist

Partnerships Development Specialist

Key Account Manager- Cairo

Minimum Qualifications	- Bachelor Degree in any related discipline.
Required personal Qualities	- Excellent communication and presentation skills. - Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels. - Able to work on public holidays and weekends.
Required competences	- Computer skills (Word, Excel, PowerPoint, Google Drive) preferred - Good English.
Minimum Experience	- 0-2 years of experience and understanding of delivery & logistics business. - Previous experience in a similar position related to dispatching or customer support is preferred.