Partnerships Care Specialist

Job description

About the Role?

Responsible for working on daily projects that facilitate and maintain our relationship with Vendors in addition to Improving the vendor experience.

What will you do?

  • Retaining and reactivate vendors.
  • Managing and enhancing the working relationship with partners by being their main point of contact.
  • Identifying and implementing new value-added initiatives and being proactive in finding solutions for them through regular contact by telephone, email or face to face meetings.
  • Getting feedback from our partners and translated it into product, marketing, and operations improvement.
  • Improving operational efficiency of our partners by making sure we always deliver the best service.
  • Make sure that all partners maintain a high customer experience and briefed them on how to even improve it.
  • Monitoring performance of ground operations on day and interval level; to proactively ensure there are no delays to active orders.
  • Ensuring continuous improvement by exercising the efficiency of current processes, measuring the impact on vendor experience and on business relationships with our partners.
  • Providing recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
  • Manage outsourced vendor support team in a properly and timely manner.


Minimum Qualifications

- Bachelor’s Degree in any related discipline.

Required personal qualities

- Excellent communication and presentation skills.

- Negotiation skills.

- Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.

- Able to work on public holidays and weekends.

Required competences

- Computer skills (Word, Excel, PowerPoint, Google Drive) preferred.

- Good English.

Minimum Experience

- 1-3 years of experience and understanding of delivery & logistics business.

- Previous experience in a similar position related to dispatching or customer support.

- Precious experience in E-commerce partnerships is preferred.

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